Customer Center
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PRINTER Return Policy |  |
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The following terms are imposed by the printer manufacturers. Please follow them strictly for a refund.
Returned cartons that do not meet the following conditions will be returned to you with a $50 processing fee and return freight charged to your account:
- The product is in resalable condition and is not damaged.
- The product is returned in its original manufacturer's packaging. Unauthorized products will be returned to you with a $50 processing fee and return freight charged to your account.
- Product must be unused.
- Product must be complete and in manufacturer's original packaging, with no visible damage (e.g. rips, tears, compressions, holes or dents).
- You return the product freight-prepaid.
- All seals and packaging tape of manufacturers' packaging must be unbroken.
- There must be no markings or writing on manufacturer's packaging.
- There must be no stickers, other than the shipping label, on manufacturer's packaging.
- If a carton is shrink-wrapped, a shipping label must be on the shrink-wrap and the top of the carton.
- All products, including the manufacturer carton(s), should be packed into an additional shipping carton to help prevent damage while in transit.
- The RMA number must appear on the shipping label only, not on or inside the carton. Any carton received without an RMA number on the shipping label will be returned to the customer.
- To ensure proper identification of your RMA #, please place the RMA # in the following format on your shipping label: RMA # XX-XXXXX. Missing or transposed digits render a RMA # invalid.
- The RMA must reach our warehouse within 20 calendar days of the RMA date, or the carton will be returned to the customer.
- Merchandise must be secured with proper packaging to prevent any damage in transit.
If all criteria are met, Sustain will issue a credit memo to your account.
If you have any questions regarding the above information, contact Sustain's Customer Service Department at 1 (866) 836.4114.
